what to expect when you work with us

Planning a vacation can be time-consuming and hard work. You could book direct with the vendor yourself and take care of all the details on your own. Each time you have a question or need assistance, you will need to make the phone call or navigate the website to determine who you need to reach to make things happen. Or you could book with Sugarplum Travel for the same price and receive personal concierge service. You will have one point of contact for all your needs, questions and concerns. Simply send us your question or need and consider it done. 

We have extensive knowledge of the products we sell. As a boutique travel agency, we sell what we know. When we aren't providing service to our clients, you can find us traveling to destinations to enhance our knowledge. This allows us to provide high-end travel planning that ensure stress-free and seamless vacations for you. 

After the initial consultation and booking process, you can mark your vacation on your calendar and consider it set. We will send you reminders throughout the process for significant dates like booking dining reservations or making final payments. In addition, we maintain close contact with all our suppliers and monitor for any changes in price. We will change your reservation to a lower price on your behalf.  

You don't need to spend hours each night researching the internet for guides, tips and hacks to navigating the parks, reserving dining, or using Genie+. We will send you the most up-to-date information before your vacation so you stay on top of everything and feel prepared without doing a massive amount of work ahead of time.